4 Things You Need to Know to Protect Your Online Reputation

The infographic below from Mashable describes:

  1. What's an e-reputation.
  2. Why your online reputation matters.
  3. What potential employers are looking for.
  4. What you can do about it. Feel free to check out my PowerPoint slide show "How to Monitor & Enhance Your Reputation on the Internet as a Lawyer."

protecting your online reputation, blog, facebook, google, twitter

 

Lawyer Disciplined for Blogging About Client Cases Without Permission

Horace Hunter, law firm marketing, blog, blogger, ethics violation, legal marketingA disciplinary committee of the Virginia State Bar on Tuesday ruled that a Richmond, VA, lawyer violated a rule requiring a lawyer to get a client's permission before blogging about their  legal cases.

The committee said that Horace Frazier Hunter violated rules by disclosing detrimental or embarrassing information about clients without their consent. He received a public admonition and was told take corrective action within 30 days.

"Although I adamantly disagree with the panel's decision, I do respect it," said Hunter at the conclusion of the nine-hour hearing. The public admonition was the lowest sanction he could have received.

He said later that he will appeal and that in the meantime he will likely comply with the 30-day order to remove offending information from his blog and post a disclaimer.

But on Tuesday, Renu Brennan, assistant bar counsel, told the eight-member committee that "the First Amendment has no bearing on this violation. … It doesn't impact journalists, it doesn't impact bloggers, it doesn't impact the general public."

"The bar does not seek to ban his speech," she said. It simply wants a disclaimer putting the blog information in proper perspective. The intent, she said, is to protect the public from deception.

Brennan said his disclosure of information about his clients on his website and the ensuing bar's disciplinary proceedings is not analogous to censorship of the press covering criminal trials.

Can newspapers report on criminal trials? she asked. "Yes, absolutely, they can. Can (Hunter) then go back and report on his own cases? No, he cannot — absolutely not. Not without his client's consent."

"It doesn't matter if the information (he) reports is already in the public domain," said Brennan.

Hunter's lawyer, Michael L. Rigsby, argued for dismissal for exceptional circumstances: "He's passionate. He's bright. He's enthusiastic. … He had a good-faith belief that what he was doing was right."

Hunter testified Tuesday that he did not want to publish the disclaimer because "it's not what I want to say. It cheapens the speech when I have to put in front of it, 'Oh, by the way, this is for advertising.'"

Hunter conceded on cross-examination that one purpose of the blog was marketing and that he had not sought the consent of his clients before posting information about the cases — cases he had won, not lost.

Brennan presented evidence that at least two people represented by Brennan said they did not want their cases posted on his blog after learning they were there.

LexisNexis Announces a New Suite of Website Services for Law Firms

David Palmieri, Vice President, LexisNexis, web servicesLexisNexis has rolled out Site Essentials, Site Edge and Site Exclusives, a suite of updated website development products and services — complete with blogging features and mobile device optimization — designed to help law firms establish an effective online presence and attract more clients.

“LexisNexis has updated its website development services to provide law firms with solutions that help them establish an effective web presence, generate robust site traffic and accelerate and track their web-based lead generation efforts,” said David Palmieri, vice president and managing director of Marketing and Consumer Solutions at LexisNexis. “When law firms engage with us, we can deliver higher return on investment with a wider variety of products and services that meet firms’ marketing goals.”

The new LexisNexis® Site Essentials product offers firms:

  • An effective, professional website, designed and hosted by LexisNexis, that can be implemented in as little as two weeks
  • A creative consultation
  • Home page content with suggested content for practice area descriptions
  • A website performance dashboard to track key site statistics including phone and email inquiries
  • A content management system enabling users to make copy adjustments and site updates
  • Basic search engine optimization
  • A mobile-optimized version of the site
  • Ongoing technical assistance from LexisNexis website experts.

Additionally, LexisNexis® Site Edge includes copywriting assistance as well as the addition of five articles each from three practice areas which update every two weeks, giving visitors a reason to come back to the site. Site Edge customers can also add a professionally produced video to their site.

Also available is LexisNexis® Site Exclusives, a custom, end-to-end web development product. In addition to providing all the features of the other two services, Site Exclusives gives customers significantly more copywriting and ongoing technical assistance, while also providing a fully customized site design and architecture and hosting services for up to five videos on the firm’s website.

While websites from all three services are optimized to render on mobile devices, LexisNexis® Mobile Website Personalization service gives firms the option to create versions of their site optimized for specific devices or to target specific clientele. According to a 2010 report from Gartner, Inc., mobile phones will overtake PCs as the most common web access device worldwide by 2013, making it more important for firms to communicate their expertise and capabilities effectively on the mobile web.

For firms looking to increase online engagement via their website, LexisNexis® Blog Basics is an easy-to-use integrated blogging tool. LexisNexis Blog Basics provides customers with another effective way of promoting authoritative firm content and maximizing lead generation. According to a 2010 study released by HubSpot, companies that blog have 55 percent more website visitors and generate 88 percent more leads.

To learn more visit the Law Firm Marketing Center at http://lexisnexis.com/law-firm-marketing.

13 Lucky Ideas for Your Law Firm Marketing Blog

Robyn Raybould, LexisNexis, blog, ideasI talk to a lot of lawyers who would like to launch a blog, but they're held back because they don't know where they'll get ideas for what to write about. Here's a terrific list of suggestions from Robyn Raybould Schmidt, Director of Product Management of LexisNexis:

  1. Google Alerts, newspapers and magazines. Use current events as a springboard for your blog entries.
  2. Ask yourself,“What’s the next big trend?” or “What’s next?” Everyone wants to know what's over the horizon.
  3. Read your competitors’ blogs and comments.  Seeing what other lawyers are writing about will prompt you to think of a blog topic.
  4. Ask yourself, “What is my client’s biggest fear or concern?” Writing about what keeps them up at night will always be a well-read entry.
  5. Conduct an interview. Spend a few minutes on the phone with the head of a trade association, an author in your field or event a client. People enjoy when you put them in the spotlight and you will share in their credibility.
  6. Write a sequel or follow up to a past post. Look over your greatest hits, using your blog traffic reports. If a topic was worth writing about, it will probably be worth returning to.
  7. Ask a question. Is there an issue in your area of practice that you’re tackling? Discuss your mixed feelings. You can use Zoomerang to insert a reader poll into your blog for free.
  8. Make a prediction. You don't have to be right and no one will hold you to account. But it's interesting to read what people think will happen.
  9. Review the past. How has your area of practice changed over the past year?  Five years?
  10. Create a regular feature. Focus on a recurring basis on a topic of continuing interest  -- like a high profile trial.
  11. Read your comments. If a reader took the time to give their opinion, it could be a topic worth exploring.
  12. Read your social media group’s questions. What are people chatting about on LinkedIn? Answer on your blog, then go back and provide a link.
  13. Recruit a guest. Or two. When all else fails, call for backup. Sometimes you just need to take the pressure off so your post-generator has a little time to recuperate.

Check out Robyn's excellent video below for more ideas.

News Stories Get it Wrong: Facebook is Indeed #1

If you see the headline “Social Media King: Facebook lost its Social Media crown” or “Data: StumbleUpon Beats Facebook As Top Social Referrer” – they are WRONG!  The news writers referred to data from StatCounter - http://bit.ly/flFAPk -- but set they the date parameters incorrectly.

The top social media sites are:

  1. Facebook 63%
  2. Stumbleupon 18%
  3. YouTube 8%
  4. Twitter 5.6%

lawmarketing blog, statcounter, facebook, stumbleupon, twitter, law firm marketing
According to StatCounter, its data is based on the analysis of four billion page loads per month among StatCounter's two million members.

The Elements that Clients Look for on Your Law Firm Website

Hubspot, Lawmarketing blog, website elements

From Hubspot: We all know our website is a key part of our marketing and lead generation strategy. But when prospects visit your site, what are they looking for? What do they want to see, and what do they consider most important? To find out, RainToday surveyed more than 200 buyers of B2B services -- in companies of all sizes -- to rate the importance of various elements of a service provider's website.

The top 4 elements should come as no surprise:

  •  Service descriptions (87%)
  •  Description of industries served (78%)
  •  Success stories / case studies (73%)
  •  Professional website design and presentation (69%)

These elements are the core of most firms' websites. If something is amiss here, it will raise major questions with buyers from the get-go. Getting these elements in place is just the price of entering the game.

However, if you want to win clients, don't overlook the remaining six elements. Even podcasts and audio content, at the bottom of the list, were rated by 40% of decision makers as being "extremely" or "very important" when deciding to make initial contact with a service provider. 

Whatever marketing you are doing, the first stop for most buyers is a visit to your website. It can either draw them in further with online resources and content, podcasts, videos, and news, or it can say the same thing as your competitors' sites, providing a laundry list of services and a nice look, but neither helping nor hurting your chances to start or enhance a relationship.

Web Elements Working Together - An Example

Say you are going to run a webinar. You may send an invitation by email (a top way to generate attendance at webinars), directing buyers to register for the event on your website. During the registration process, you can ask them to sign up for your newsletter, allowing you to add them to ongoing marketing communications. And, on the confirmation page, you can direct them to blog posts, case studies, or podcasts on related topics to the event, further engaging them with your brand and thought-leading content.

Pull People to You

You can go a step further and share information about the webinar and the related content items via social media such as Twitter, Facebook and LinkedIn. Doing this allows you to reach your followers and fans, some of whom may not be on your email list, as well as enhancing your Web presence. As more people use the Web to find services, you want to make sure you have compelling content that is findable in search engines and draws people to you.

Buyers may not indicate elements such as blog posts, podcasts, and video as being the most important features of a website, but leveraging content can really help your product or service stand out in a crowded market space.

What type of content do you have available on your website?