Internet Service Companies Wrongly Blacklist Law Firms as Spammers

ComcastISPs, particularly Comcast in Baltimore, have been paralyzing law firm e-mail communications by wrongfully blacklisting them as spammers. Getting unblocked by an "overbearing" spam list is no simple matter. 

The Baltimore civil litigation firm Shar Rosen & Warshaw found out a few weeks ago that its e-mails to clients, witnesses and other lawyers who use Comcast as their Internet provider weren't getting through.

Several other Baltimore firms, had found itself on Comcast's list of spammers and therefore unable to get messages to Comcast customers, said Steven S. Stern of consulting firm Legal Technology Solutions. Stern said he has gotten calls from 10 firms in the last month asking him to get them off Comcast's blacklist.

The Internet is full of stories about the "Comcast blacklist" or "AOL blacklist."  The problem is that law firms are using voodoo words and are victims of overaggressive spam filers.  For the full story, visit the LawMarketing Portal.

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Kevin O'Keefe - May 20, 2006 3:58 PM

Good catch Larry.

Firms using the firm's domain name and email servers for marketing can also find themselves blacklisted. That was one of the reasons Sheppard Mullin went with blogs to replace their email marketing campaigns.

Not saying, firms cannot do email marketing in a way to reduce blacklisting problems, just another reason for blog use by firms.

BobG - March 7, 2007 6:16 PM

My comment on your article is a little belated, but the Comcast problem has not gone away. Having become a victim myself, I noticed that very few fellow victims offer a solution to the problem. Many are still looking for a solution.

I have published a site where victims of the Comcast blacklist can not only find some strategies that might work to lift the block but also tell their own stories. You are welcome to refer your folks to this site.

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