Getting New Business from Online Social Networks

Jill Konrath, Contributing Editor of RainToday.com has an excellent free e-book you can download called "Can LinkedIn Increase Your Sales?"  Just visit her website and click to download this 14-page ebook now.

The answer is "yes" -- LinkedIn works great in business development -- so long as you use it.  As I discussed in my article on the front page of Law Technology News, "Social Networking: Crowded But Silent," thousands of lawyers have created profiles on LinkedIn but haven't gotten any business from it.  The reason is that they don't know how to do it.

Jill offers three great tips:

  1. Focus on connecting. Anytime you receive a business card from its owner, you then "know" this person. While not everyone is a valuable link, search for that person on LinkedIn right away. Because you have their email, you can send them an invitation to connect.
  2. Increase your visibility. Don't simply add people to your network. Ask or answer questions on LinkedIn. Make sure your public profile is complete. But most of all, recommend people in your network and ask them to recommend you! Anytime you do any of the above, LinkedIn posts updates online or in weekly updates to everyone in your network.
  3. Make LinkedIn your homepage. Whenever I open my browser, I can immediately review my "LinkedIn Home Page" which shows what others in my network are doing and who they're connecting with.

I have used LinkedIn to help a colleague find a new job, to connect with 250+ people, to ask questions about what to pay a marketing director, and to give and get introductions to people I want to know. 

If you want to get new business from LinkedIn, be sure to attend the Webinar "Getting New Business from Online Social Networks" that Kevin O'Keefe and I will present Thursday, May 15, 2008 from 12 - 2 PM EST.

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Suite of 5 Domain Names for Sale

I am offering the following suite of 5 domain names for sale:

  1. LAWMARKETINGINSTITUTE.NET
  2. LAWMARKETINGINSTITUTE.INFO
  3. LAWMARKETINGINSTITUTE.COM
  4. LAWMARKETINGINSTITUTE.BIZ
  5. LAWMARKETINGINSTITUTE.ORG

I'll accept $10,000 or the best offer.  Serious inquiries only.

Larry Bodine
Business Development Advisor
630.942.0977
www.LarryBodine.com

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Chicago Law Firm Uses CRM to get a Competitive Edge

David Stevenson, law firm marketingThe partners at 45-lawyer Chicago law firm Williams Montgomery & John wanted to be more involved in client development. However, their packed schedules left them little bandwidth to focus on contacts, follow-ups and networking to meet new prospective clients. And they also have no marketing staff.

For Managing Partner David Stevenson the answer was technology: installing a CRM system.  After installing ContactEase, the firm found many business development benefits:

  • Streamlined workflow for marketing.
  • A depth of information about client relationships.
  • More targeted business development efforts.
  • Efficient use of lawyer time.
  • Monitoring partner's business development activities.
  • Building team work among partners
  • Centralized information

To read his story, visit the LawMarketing Portal at www.lawmarketing.com and click on "CRM as a Competitive Edge for Client Development."

 

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Webby "Honorees" Include Four Law Firms

While the Webby awards winners will not be announced until after May 6, four law firms have made it as finalists, which are identified as "honorees."

 

Official Honoree

Agency/Credited Organization

Bingham
http://www.bingham.com/

Bingham McCutchen LLP

CBA.org - Canadian Bar Association
http://www.cba.org/CBA/default.aspx

Canadian Bar Association

Divorce-Online
http://www.divorce-online.co.uk

Online Legal Services limited

Justice Talking
http://www.justicetalking.org

NPR's Justice Talking-Annenberg Public Policy Center

Law.com
http://www.law.com/

Law.com / ALM Media Inc.

Manpower Employment Law Blawg: Everything You Ever Wanted To Know About Employment Law (But Didn't Want To Pay A Layer To Ask)
http://www.manpowerblogs.com

Primum Marketing Communications

McCarthy-Tetrault - Web site
http://www.mccarthy.ca/home.aspx

henderson bas

Morrison & Foerster Careers
http://www.mofomojo.com

Morrison & Foerster LLP / Cahan & Associates

Practicing Law in the California Tradition
http://www.musickpeeler.com

Inherent, Inc.

The Modern Woman's Divorce Guide
http://themodernwomansdivorceguid...

The Modern Woman's Divorce Guide

The U.S. Chamber of Commerce's Institute for Legal Reform
http://www.instituteforlegalrefor...

APCO Worldwide

TheAttorneyStore.com
http://www.theattorneystore.com

TheAttorneyStore.com, Inc.

 

Kudos to Bingham McCutchen, McCarthy-Tetrault, Musick, Peeler & Garrett and Morrison & Foerster!  Here's the link to the official honorees in the law website category

http://www.webbyawards.com/webbys/current_honorees.php?media_id=96&category_id=39&season=12

 

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Online Social Networking Not Catching on with Lawyers

My article below is reprinted with permission from the April 2008 edition of Law Technology News, copyright 2008, ALM Properties, Inc.  All rights reserved.  Further duplication without permission is prohibited.

SOCIAL NETWORKING: Crowded But Silent
By Larry Bodine
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What if you gave a party, hundreds of people showed up, but almost nobody talked to each other? That describes the state of social networking for lawyers on sites like LinkedIn, Facebook, MySpace and the new Plaxo Pulse. The masses get the idea, but only the evangelists are using it.

At the American Bar Association's ABA Techshow, held March 13-15 in Chicago, social networking was on the agenda (as a side note) on only one of 60 programs. "Online social networks are a poor substitute for in-person networking," says John Kinas, IT Manager at District of Columbia Bar. "They are no replacement for meeting a person for coffee or a beer."

According to Nielsen Online, as of December 2007, the top online networking sites were:

1. MySpace.com: 60.1 audience members.
2. Facebook: 22.6 million.
3. Classmates Online: 10.7 million.
4. Windows Live Spaces: 8.9 million.
5. AOL Hometown: 6.9 million.
6. Club Penguin: 6.4 million.
7. LinkedIn: 4.8 million.

The ABA has an ongoing Young Lawyer Social Networking online survey. As of March 14, 2008, a total of 2,786 people have responded — and it shows that lawyers don't network online:

  • • 91% said they spent 25% or less of their online time, excluding e-mail, per week on social networking sites.
  • • Only 8% said it was "very important" to network with legal colleagues via online social networking.
  • • Among the few that did find online networking "very helpful," 9% chose Facebook, another 7% chose LinkedIn, and only 3% chose MySpace.

(Take the survey here: http://tinyurl.com/28yvfm. See the latest results: http://tinyurl.com/yw9gnu.)

Linked In?

Mind you, these are young lawyers — not the often-tech-laggard baby boomers who run law firms. Lawyers interviewed at ABA Techshow uniformly said they used LinkedIn, headquartered in Mountain View, Calif., for professional purposes, and Facebook for personal or social purposes.

Among professionals age 25 or younger, Facebook is the choice to establish online relationships with office co-workers, according to my 23-year old son, Ted Bodine, a benefits analyst for Fidelity Investments in Chicago. He recalls getting a message from a guy he knew in high school who offered his services as a financial planner. But he doesn't use LinkedIn — "That's for older people."

Tom Mighell, the ABA Techshow chair, and an attorney/technology consultant at Cowles & Thompson in Dallas, has 138 LinkedIn connections. "It's a great place for professional networking, and I get a lot of benefit from being on the site."  As for Facebook, he said, "I do not have the same impression of Facebook -- although I have a page there and enjoy keeping up with friends and family, I'm just not convinced that Facebook has the potential to be of the same networking value for lawyers as LinkedIn" he says. "Many people join but few do anything with it. I don't spend a lot of time on any of the networking sites."

In contrast, LinkedIn aficionado Kevin O'Keefe, president of LexBlog Inc. near Seattle, has more than 500 connections. He gets multiple invitations from others to be a part of their network daily. O'Keefe started a Legal Blogging group on LinkedIn and got 200 applications to join within two days.

"I now have a huge knowledge group that will view me as their leader," he said. "People who don't get results from LinkedIn are the same as people who go to Rotary and complain, 'Nobody came up to talk to me.' " O'Keefe says he has generated new business from LinkedIn. "It definitely helps me get work," he says. "And you can't beat the price." (A basic membership is free.)

Internet pioneer Greg Siskind, of Memphis-based Siskind Susser Bland, has 92 connections. He even established a LinkedIn connection with billionaire Philippe Kahn, inventor of the camera phone — but only after meeting Kahn via e-mail. "It shows there are a lot of very connected people on LinkedIn," says Siskind.

The only ABA TechShow speaker I heard mention social networks was Toby Brown, client relations manager for Fulbright & Jaworski in Houston (he has 64 LinkedIn connections).

"I've moved three times this year, and it's a way for people to keep up with me." He added that an associate at his firm created a Texas lawyers group and in five days had 50 people sign up. "It's a growing and powerful tool."

Other ways to use LinkedIn are to make recommendations and introductions for others, and to ask a question of all your connections.

But there's not much else to do, like "poke" your friends or play Scrabble online as you can on Facebook. "LinkedIn needs more applications so lawyers and clients can collaborate. It's very static," says Jordan Furlong, editor-in-chief of the of the Canadian Bar Association's National magazine.

Launched in May 2003, LinkedIn began as a place to look for a job. Employers can post an opening for $145 per job. "I use LinkedIn to browse for prospective employees," says Aviva Cuyler, a litigator from Marshall, Calif., one of my clients who recently launched www.JDSupra.com, a web-based database of legal documents.

"I have gotten introductions that have led to in-person meetings with corporate executives. As in real life, it's not about how many people you have in your network, it's who's in it."

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Major Law Firms Starting Blogs

Kevin O'Keefe has issued a State of the AmLaw 200 blogosphere showing that blogging has grown significantly among the nation's largest law firms:

Growth highlights:

  • Over 25% of AmLaw 200 law firms have blogs.
  • 10% of AmLaw 200 law firms have more than one blog.
  • 36% growth in last 6 months in the number of AmLaw 200 law firms publishing blogs.
  • 49% growth in last 6 months in total number of blogs being published by AmLaw 200 law firms (some firms have more than one blog).

A year ago only 39 AmLaw 200 firms were blogging, producing a total of 74 blogs.  Today, 53 of the 2007 AmLaw 200 firms were blogging, producing a total of 110 blogs.  Many of them are blogs branded with the firm name:

 

In a thorough piece of research, Kevin has set out links to all the law firm blogs by firm name, and dozens by the name of the blog itself.

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HP still offers the Worst Customer Service EVER

Worst customer service EVER from HPTwo years ago I wrote a post called Worst Customer Service EVER about Hewlett-Packard's wretched customer support for printers.  It's more worse than before ever and remains in the Hall of Shame.

The message is clear: HP printers are defective and their support matches the quality of the printers.  I strongly advise you to buy any other brand of printer, or else you'll have to deal with these snakes.

It began when the scanner function stopped working on my HP Officejet 6310 All-in-One, which I purchased on January 1, 2007.  The printer was only 14 months old and was working fine otherwise.  So I uninstalled the original installation, and re-installed the software using the original CD that came with the printer.  Unfortunately, it stopped installing the software at 19% progress.

I called HP technical support at (800) 474-6836 which immediately pointed out that printer was out of warranty.  I asked if I could download the installation software on the HP site and they said no.  They said I had to purhcase their support at $39 per hour.  They said I could buy a replacement CD for $10.  Having no choice, I bought the disk.

The replacement disk didn't work either.  It would start installing the printer software, and mysteriously hang up midway and cease working.  When I called HP tech support they again pointed out the the printer was out of warranty.  I told them the printer seemed to be OK, but the problem was with the defective software they had just sold me. 

They ignored everything I said and repeated that I had to buy their help for $39 per hour.  They also said I should check the HP.com site, where I found a driver to get the device to print at least.  Again, HP offered the worst customer service ever.  Apparently, my HP printer was defective and their brand-new software was defective too -- and they didn't care. HP = horrible printers.

Here's the amazing part: they emailed me a survey asking about my experience with the useless bastards I had called.  I rated them a "0" (worst) to "1" (next to worst) on every question. I hope somebody in their marketing or sales department gets the message: if you treat your customers like dirt, they will say bad things about you and never buy your defective HP products again.

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Marketers Now Have Many New Choices for CRM Software

John Rogers, law firm marketingOver the past 12 months there has been a transformation of the market for CRM (client relationship management) software. Previously dominated by InterAction, there are now five plausible competitors vying for a slice of the professional services market, according to John Rogers, a consultant with Tandem Management Ltd. who advises law and accounting firms on complex technology projects.

There has never been a better time to purchase CRM, with greater choice and software costs under pressure from increased competition. But is this all good news for potential purchasers and how should they exploit the current situation? Having spoken with the principal suppliers, I have set out in this article the opportunities – and pitfalls – that await anyone considering a new system this year.

The pioneers

The first systems were installed around ten years ago, and the concept of using CRM within law firms – and a handful of accounting firms – quickly became established. Most early implementations were based on InterAction, which went on to become the market leader in the UK and in its home US market. Other vendors spotted an opportunity, most notably e1 Business with SalesLogix and Elite with their Apex module.

For the rest of the article, please visit the LawMarketing Portal at http://tinyurl.com/3beqoy.

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The Fifth Dimension: Online Advertising Increasing Rapidly

shaun Quigley, law firm marketingThe four biggest advertising media channels—print, television, radio and outdoor—now compete with a ubiquitous and rapidly changing fifth, the digital channel, because your buyers and influencers are spending more and more time online, according to Shaun Quigley, Account Director, and Joe Walsh, Principal, of greenfield/belser ltd., a professional services marketing company based in Washington, D.C. 

As a service marketer building brand, service offering or recruitment campaigns, you not only have to understand the digital channel, you need to learn how to use it well.

Internet advertising revenues exceed $5.2 billion for the third quarter of 2007, representing another historic high for a quarter and a $1.1 billion increase, or 25.3% higher, than Q3 of 2006,” according to The Interactive Advertising Bureau and PriceWaterhouseCoopers LLP.

Smart advertisers are putting more dollars online because that medium delivers “viewers” with increasing levels of frequency, reach and measurable results—which is the point. The oft-quoted and acclaimed bank robber, Willy Sutton, said, when asked why he robbed banks, “Because that's where the money is.” And so it goes with Internet advertising.

Read the full story on the LawMarketing Portal at www.lawmarketing.com

 

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Podcast: Virtual Law Firms

Lawyer 2 Lawyer, podcast, law firm marketing, larry bodineAlmost since the earliest days of the Internet, lawyers have been experimenting with virtual firms to increase efficiency and lower costs. More recently, virtual firms have taken on greater levels of sophistication and complexity. On the legal-affairs podcast Lawyer2Lawyer, we discussed this phenomenon with the principals of two virtual firms and a business-development consultant. The speakers included:

Among the things we discussed were putting a law firm on the Web with lawyers at widespread locations, the convenience of virtual firms for clients, and letting the Web do your own marketing for you. Other advatnages are less travel, less overhead, and no boring office meetings.

Download or listen to the program on this page or listen on your mobile phone using mobilize. Subscribe to receive all Lawyer2Lawyer programs via RSS or using iTunes.

Right Click and Download Play Windows Media

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