HP still offers the Worst Customer Service EVER

Worst customer service EVER from HPTwo years ago I wrote a post called Worst Customer Service EVER about Hewlett-Packard's wretched customer support for printers.  It's more worse than before ever and remains in the Hall of Shame.

The message is clear: HP printers are defective and their support matches the quality of the printers.  I strongly advise you to buy any other brand of printer, or else you'll have to deal with these snakes.

It began when the scanner function stopped working on my HP Officejet 6310 All-in-One, which I purchased on January 1, 2007.  The printer was only 14 months old and was working fine otherwise.  So I uninstalled the original installation, and re-installed the software using the original CD that came with the printer.  Unfortunately, it stopped installing the software at 19% progress.

I called HP technical support at (800) 474-6836 which immediately pointed out that printer was out of warranty.  I asked if I could download the installation software on the HP site and they said no.  They said I had to purhcase their support at $39 per hour.  They said I could buy a replacement CD for $10.  Having no choice, I bought the disk.

The replacement disk didn't work either.  It would start installing the printer software, and mysteriously hang up midway and cease working.  When I called HP tech support they again pointed out the the printer was out of warranty.  I told them the printer seemed to be OK, but the problem was with the defective software they had just sold me. 

They ignored everything I said and repeated that I had to buy their help for $39 per hour.  They also said I should check the HP.com site, where I found a driver to get the device to print at least.  Again, HP offered the worst customer service ever.  Apparently, my HP printer was defective and their brand-new software was defective too -- and they didn't care. HP = horrible printers.

Here's the amazing part: they emailed me a survey asking about my experience with the useless bastards I had called.  I rated them a "0" (worst) to "1" (next to worst) on every question. I hope somebody in their marketing or sales department gets the message: if you treat your customers like dirt, they will say bad things about you and never buy your defective HP products again.

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Comments (7) Read through and enter the discussion with the form at the end
Lisa Solomon - April 1, 2008 9:35 PM

Tell us how you really feel, Larry : - )

Ellwood Decker - April 24, 2008 8:33 PM

I had a problem this morning with an HP Desk Jet K550 Printer. I called customer service for tech support. I was given a customer service order # PJX053-01. After being told how old my unit was, I was told that I was not entitled to tech support because it was out of warranty For this bit of information I am being charged $34.99. Needless to say, I threw my HP in the garbage, went out and purchased another brand.
P.S. They will not receive $34.99 from me!!!!

Juan - May 1, 2008 9:29 PM

I agree that HP has lowered it standards which I thought very highly of. They have some other printers out that are breaking a short period of use.
I use to think Brother was the worst for product and support, but now, I believe different. I have been repairing printers for over 18 years and have always
promoted HP till now, some of their printers are just simply awful.
J. Hernandez
Washington state

Simon - May 14, 2008 11:59 AM

I have been using HP printers for the last 15 years , had changed over 4-5 printers due to change in technology but never had any problems with HP service or printers. I have passed my old printers to my friends and some of them are still working fine. Not sure if you folks know how to use the product.

car_boy - September 17, 2008 4:29 AM

I totally agree, HP's customer support is worst by far of any company. I have been buying from them since the 1970s, and it's gotten worse year over year. This year, basically, HP no longer honors warranties, and does not have tech support. I have a B9180 printer, and the both design, and software is defective. The printer was a piece of junk from day one by design. HP's Indian tech support will not help me or anyone. HP has no support. Don't buy from HP ever!

John - July 22, 2010 3:15 PM

If you said HP is the worst, then you have not dealt with SPSS yet.

Richard Zuber - February 10, 2011 7:31 PM

I recently bought an HP touchsmart and love the computer itself. About 1 month after the purchase both the key board and mouse (both wireless) stopped functioning. Calling HP was a joke.
1> I do not speak HINDU!!! I live in the USA boutght the product in the USA why should I have to speak with someone I cannot understand??
2. I am disabled so lifting the desk top touch smart is not the easiest thing. I was instructed to disconnect all the wires which required moving the machine from the desk not a task I can physically preform.
End result I have an HP touchsmart the neither the keyboard nor the mouse function as they should. I was going to purchase a lap top HP but now HELL NO!! If this is the example of the service they provide they can sell all their products to the Indians,Middle east or where ever their customer service is based.

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