Connecticut Dismisses Ethics Complaint against Total Attorneys

Total Attorneys, law firm marketing, ethics rulingThe Connecticut Statewide Grievance Committee has dismissed complaints against five Connecticut attorneys accused of violating the state’s Rules of Professional Conduct by subscribing to Total Attorneys’ group lawyer Internet-based advertising program. 

To view the opinion please visit

The Connecticut action was part of a campaign by a single Connecticut attorney, who filed complaints last spring against more than 500 lawyers  in 47 states.  The complaints were dismissed after the close of Chief Disciplinary Counsel’s evidence, before the Respondents offered a defense to the charges.

"This is In an unprecedented procedural move," said Total Attorneys General Counsel Pam Gracyalny. "To date, no state has found that the Total Attorneys model violates its Rules of Professional Conduct."

Total Attorneys President Kevin Chern, against whom the complainant originally requested criminal charges be filed, voiced appreciation for the consideration the Committee gave the issue.  “We are celebrating the Committee’s decision and we are eager to see the text of the full decision,” Chern said.

Total Attorneys is a managed service provider that helps small law firms and solo practitioners improve operations, save money and grow their businesses. Through the company’s Software-as-a-Service platform, it offers legal process outsourcing, search engine marketing, a professional call center, CRM solutions and answering services. Founded in 2002, Total Attorneys has seen revenue grow more than 9,000 percent over the past five reporting years, and the company now has more than 1,100 law firm customers across the United States.

Trackbacks (0) Links to blogs that reference this article Trackback URL
Comments (1) Read through and enter the discussion with the form at the end
Mike Mintz - January 21, 2010 5:50 PM

Larry: this is an interesting find and I want to look into it some more. Don't have time to go through everything now (it's late in Jerusalem and I'm trying to finish up for the night), but did the court just find this to be a baseless complaint? I would love to discuss this in our Social Media Policy group on Connected as part of our Ethics Event this week. Do you want to post an item about it? Take Care, Mike

Post A Comment / Question Use this form to add a comment to this entry.

Remember personal info?