Seyfarth, Baker & Reed Smith Send Lawyers to Business School

Deborah RhodeArticle from: Chicago Tribune (Chicago, IL)

It reads like a typical MBA student class schedule: performance management, the global organization and creating value.

Only the students are not future CEOs or CFOs. They are lawyers wanting to learn to think like business executives.

While today's biggest law firms may resemble multinational corporations with offices worldwide, most lawyers are ill equipped to manage such complex entities. They usually learn management on the fly, and also tend to be poor at working as a team, which increasingly is necessary in today's business world.

"Legal education hasn't adequately adapted to the changing needs of the profession," said Deborah Rhode, a law professor at Stanford University and the director of its Center on Ethics. "One of the most critical failures is the whole area of managerial skills."

A few law firms have stepped into the gap and designed mini MBA classes for their lawyers, often in partnership with business schools.

Chicago law firm Seyfarth Shaw, for example, began a management program for partners last year at Northwestern's Kellogg School of Management. Its lawyers live on campus for three days and learn marketing and strategy at one of the nation's most prestigious business schools.

"This sensitized the partners to some of the critical business issues going forward, such as mergers, bringing on laterals [lawyers from other firms] and opening new offices," said Michael Levinson, a trial lawyer and partner at Seyfarth Shaw.

Such training is expensive. A five-day program at Kellogg costs $7,500 per person, including food and lodging.

Another Chicago firm, Baker & McKenzie, designed something similar with Kellogg for its partners a few years ago, and began to understand their clients better.

"It really helped our partners appreciate how clients are organized, how they manage and how we can serve them better," said Christine Lagarde, chairman of Baker & McKenzie, which has more than 3,000 lawyers worldwide.

Still, executive education for lawyers is rare.

"I don't know that a lot of other firms are doing this," said J. Stephen Poor, Seyfarth Shaw's managing partner. "I discuss this at managing-partner meetings and get a lot of blank looks around the table."

Beyond ongoing legal training, law firms do not have the tradition of other professional services of business development.

As accounting firms expanded internationally, the larger ones established collegelike campuses where recruits were transformed into well-scrubbed accountants and consultants and returned later for management classes. Some, like Ernst & Young, have turned to business schools for education. It has offered a program through Kellogg since 1987.

In contrast, most lawyers have never taken a management course even though corporate clients want knowledgeable business advisers who can provide counsel on everything from marketing to mergers and acquisitions.

And they want advice that is cost-effective or they will take their business elsewhere.

"Although we see ourselves as being excellent lawyers, we don't necessarily think like businessmen," said John Smith, a partner at Pittsburgh firm Reed Smith.
"We don't understand exactly their analysis of a business situation," he said.

Starting in October, Reed Smith hopes to change that by offering courses in partnership with the University of Pennsylvania's Wharton School of Business.

Offerings will include instruction in managing and developing business relationships as well as leadership training for the firm's future managers.

Perhaps more than any other dean, David Van Zandt of NU's law school has pushed to reshape the law school into more of a business school model to meet the profession's changing needs.

In the first year, in addition to taking typical courses such as contracts, constitutional and criminal law, students attend a three-day program, called "Lawyer as Problem Solver," that teaches negotiation and interviewing techniques, and team-building skills.

Second and third years can apply their legal skills outside the classroom through a team project that takes them abroad.

"The team gets one grade," said Van Zandt, dean since 1995. "The production of the group is what is graded, not the individual contribution. That's the way the world works."

He extends his philosophy to admissions, where the school, much like graduate business programs, favors applicants who are older and have work experience.

Two-thirds of the 240 incoming students this fall have two or more years of work experience. And 10 percent of the class is pursuing a joint JD-MBA degree, a program Van Zandt revitalized by cutting it from four years to three--the same length as for a standard law degree.

The admissions changes were expected to hurt the quality of NU's student body. Yet by at least one widely followed measure, median scores of the law school entrance exam, or LSAT, students are better. The median LSAT score went from 164 in 1996 to 169 this year.

Yet Van Zandt remains an iconoclast in legal education. Teaching practical business skills is viewed as declasse by legal scholars.

Some of the resistance has to do with the fact that scholars are trying to protect their self-interests, said Stanford's Rhode.

"Something needs to change," Rhode said. "Otherwise lawyers continue to learn management by the seat of their pants. Some of it is intuitive, but not all of it."

WSJ: Lawyers Learning the Skills Needed to Draw, Keep Clients

From the Wall Street Journal:

"In the last few months, law firms have become increasingly aware that training lawyers in marketing and business development is a key way to drive business. According to a February survey of 120 marketing directors at large law firms -- conducted by legal market researcher, BTI Consulting Group -- business development is one of the few marketing areas where law firm executives are most willing to increase spending. Nearly 70% said they planned to provide more marketing coaching to lawyers.

"Marketing coaching fills in where law school falls short on training. Firms are enlisting coaches who work one-on-one with their lawyers on how to keep up with existing clients and court new ones. While it's certainly not a new concept to the legal world, this kind of strategic networking becomes critical as business wanes. "As business falls off everywhere, all of us need to have an eye on where the next thing is coming from," says Edward Winslow, partner at Brooks, Pierce, McLendon, Humphrey & Leonard LLP, an 85-lawyer firm based in Greensboro, N.C.

"Larry Bodine, an Illinois-based law firm business-development consultant, has been working nights and weekends to accommodate his new influx of clients, which has tripled from 20 to 60 lawyers since January. "Business development is not something taught in law school," he says. "Basically you spend three years reading appellate court opinions and you don't learn anything about building a clientele," he says.

"While many firms are looking outside to hire coaches, others are ramping up internal efforts. At Boston-based Nixon Peabody, where the marketing budget is down 20% this year, chief marketing officer Mark Greene says there has been a distinct shift in how resources are allocated, with more emphasis on coaching individual lawyers. "A year ago the department was more focused on marketing in the traditional sense of brand creation," says Mr. Greene. "We have shifted resources toward one-on-one relationship building."

Apollo Business Development, Larry Bodine, law firm marketingFor more about business development training, visit www.ApolloBusinessDevelopment.com

Law Firm Marketing for an ADR Practice

Diana MercerMost lawyers who get into mediation or other ADR services don’t do it because they love to market their services, according to Diana Mercer, Esq. of Peace Talks Mediation Services, Inc. in Playa del Rey, CA. For many lawyers, marketing has a pejorative feel to it; marketing feels unprofessional for a professional service industry.  Yet, because so much of the public is unfamiliar with the types of services that ADR practitioners offer, lawyer-mediators need to find an authentic, comfortable way to market their services and mediation programs.

For most of lawyers, it’s been a long journey since they resolved to become peacemakers. Once you open your office it doesn’t take long to learn that clients don’t magically appear.  The question is how to make your commitment to peacemaking feel as authentic for your prospective clients as it is for yourselves.  How can you design marketing plans that convey the benefits of mediation and your own sincerity in a way that is also designed to sell your services? 

Developing your signature style and discovering your own identity as a mediator are the key elements to begin your marketing.  After that, marketing falls into two categories, one of which works and one of which doesn’t: 

  • Spending lots of money (doesn’t work) and
  • Spending lots of time (works really well). 

Chronologically, you also divide your time into two categories: 

  • Finding new prospective clients and
  • Making sure they become actual clients. 

The trick is to be yourself while marketing and how to choose marketing techniques that will work for you and your practice. For your marketing to work...

To see the rest of the story, visit the LawMarketing Portal at www.LawMarketing.com

Law Firm Marketing for Rainmakers

Law firm marketing, marketing for rainmakers, business developmentFrom the LawMarketing Portal:

Rainmaker Marketing -- 52 Rules of Engagement to Attract and Retain Customers for Life by Phil Fragasso is a must-read for professional service marketers, rainmakers and rainmaker wannabes -- according to book reviewer Cecelia Alerts.

By organizing his points into 52 Rules of Engagement (ROE), Fragasso provides a road map of principles for becoming a better rainmaker.  Alers recommends that you read this book from front to back and then keep it for reference.  Each month, you should take the book from your reference shelf, close your eyes and open it to a random page.  Try incorporating whichever ROE you land on into your professional journey.  If you do this, you will become a better service provider as well as better rainmaker. 

Big picture invisible dot connectors

The author reminds us what many before him have said:  Today’s clients are looking for more than technical expertise.  They are looking for collaborators.  The best rainmakers, Fragasso says, focus on proving how valuable they are instead of how smart.  On the other hand, the author talks about the important role knowledge plays in keeping your business from becoming a commodity.  Whether it is through technical expertise or strategic knowledge, the author believes that rainmakers are “big picture invisible dot connectors.” The ability to find and connect invisible dots is a truly unique ability.  However, unlike the author, Alers is not sure learning how to connect invisible dots can be learned.  She believes some traits of rainmaking are either inherent or learned so early in life that they appear to be inherent.  Being driven is one example.  By the time you are in your 20s, you are either driven to success or not.  If you are, you will make good use of this book.  If you are not, you will wonder with detached emotion why some of your colleagues and friends stress so much.   

Throughout the book, the author talks about the important role of passion in rainmaking.  He tells us passionate enthusiasm is the most engaging and persuasive force to making rain.  Choosing a career that you believe contributes to “the greater good” moves you from a worker to an evangelist.  When you are evangelical about your work, making money becomes the byproduct of your core mission.  The author tells us to learn to describe what we do in simple, heartfelt terms. 

He offers this description of what attorneys do as an example.  “I protect clients from the enemies they don’t even see.”  "I love that!" Alers writes.

For the rest of the review by Cecelia Alers, visit Marketing for Rainmakers at http://www.lawmarketing.com/pages/articles.asp?Action=Article&ArticleCategoryID=58&ArticleID=866

Getting New Business from Online Social Networks

business development, online social networkToday’s post on getting new business out of online social networking is part of a series coordinated by Martindale-Hubbell Connected.

So far we've heard from bloggers Bob Ambrogi of LawSites, Monica Bay of The Common Scold, Sean Doherty, Rees Morrison, and Kathleen Delaney. Despite the Twitter about it, we are not receiving payment or any other gratuity for participating in this series. Today it's my turn. 

Whenever I train or coach lawyers to become rainmakers, I remind them to polish their online profiles, invite every client and lawyer they know to connect with them, list their blogs, and use the app to answer "What are you working on now?"  59% of lawyers have joined an online social network and 48% of in-house counsel have also joined, according to Leader Networks.

I've been a fan of LinkedIn and have just started using M-H Connected. I don't bother with Naymz, Spoke, or Plaxo because they have too little traffic. I skip Myspace because it has 90,000 registered sex offenders on it. I don't use Facebook, but law firms like Curtis Mallet-Prevost have created nice recruiting and alumni sites there.

One trick to getting new business is to join groups. For example, I moderate the Chief Marketing Officers Forum on LinkedIn. It's a great way to meet new connections and comment on topics like legal fees, the recession and hot practice areas.  To be viewed as a thought-leader, however, a lawyer should start a discussion.

Another trick is to send questions to your connections.  Oddly enough, you must click on the Answers link to find the "Ask A Question" box. Then you pose your query and follow the pages until you get to selecting to whom to send your question.  Lawyers can distinguish themselves by the quality of their questions.  It also works as a nice promotional device, because there's no rule against sending a news alert or announcement to your own contacts.

Finally, lawyers need to weed out irrelevant connections they've made along the way. I'm not impressed with people who have 500+ connections, because they accept invitations from anyone. I'm over my limit with 293 connections, so I'll need to click on the Remove Connections and trim down my network.

Here's wishing you "happy hunting" in the quest for new business.  See tomorrow’s post on the Martindale-Hubbell blog

Make Friends, Not Contacts

Ari Kaplan, law firm marketing, networkingLawyers need to meet people to generate business and to retain clients, according to author Ari Kaplan. He suggests lawyers join a sports league, the chamber of commerce, and hook up with law school classmates.

Start with those you have already met and have them introduce you to their friends, recommends Elizabeth “Betiayn” Tursi, the founder of Tursi Law Marketing Management. “I have gotten business from friends with whom I went to elementary school,” she notes.

Ari had a method for making contacts that generate new business:

  • Make Friends For a Reason
  • Participate in non-legal activities
  • Become active in your local chamber of commerce
  • Start with Alumni of Your Alma Maters

To read more about his strategy, which is excerpted from his new book The Opportunity Maker, visit the LawMarketing Portal.

Book Review: Some Assembly Required: A Networking Guide for Women

Get your copy of Some Assembly Required: a Networking Guide for Women in the LawMarketing store for just $22.95

Review by Margaret McCaffery:

This book is a sequel to Thom Singer’s Some Assembly Required: How to Make, Grow, and Keep Your Business Relationships.

It springs from a networking relationship: Thom’s publishers had suggested a book specifically for women and Thom realized he wouldn’t be able to write this one alone. Who should he meet in the airport but Marny Lifshen, someone who had been part of his network for years.

I have to admit, I cringed a bit about reading this pink- covered book in public places like restaurants or the subway. I mean, we should be able to network without needing lessons, right? And why should women need different advice from men? I needn’t have worried: the authors are refreshingly down to earth about the fact that yes, networking comes naturally to some, but even they can benefit from being more strategic with their efforts. And yes, networking is in large part the same for men and women, but women face both challenges and opportunities that differ from those men face.

There is much common sense in this 184-page, simply written book. I particularly liked the focus on the differences between personal and professional friendships. Being someone who likes to keep home and work reasonably separate, I’ve often struggled with the concept that you should develop client relationships into friendships (“make your friends your clients and your clients your friends”).This book looks that issue squarely in the face and defines the difference, recognizing that business decisions will often test friendships, especially if you have to give performance feedback.

Starting with a clear description of the four steps in networking, the authors lay the groundwork for the idea that you will always network, not just when you need a job, or clients. I liked their analogy that networking is like dieting: it doesn’t work if you stop. They list the four steps as Introduce, Educate, Build, and Maintain. I was pleased to see the emphasis on maintaining already strong relationships, having seen many lawyers take their biggest clients for granted (“Oh, they’re just putting out an RFP because the rules say they have to; the work will still come to us, don’t worry”).

For the rest of the review, please visit the LawMarketing Portal.

Portland Law Firm Boosts Website Visitors who became Leads by 400%

John Gilroy, law firm marketingThe law firm Gilroy & Napoli multiplied traffic from target clients to their website nine times by using a combination of search engine optimization and paid search marketing using Google Adwords.

More importantly, the firm received an increase of almost 400% in the total number of visitors who converted into a lead during the five-month campaign.

The firm employed sophisticated online techniques that any law firm could use, to make certain its top 10 most important search terms appeared on the first page of search results on Google. As a result, the firm enjoyed the massive increase in traffic and the higher conversion of visitors into leads.

More law firms are realizing that in the midst of an uncertain economy, it is paramount to focus on marketing efforts that increase results and reduce costs. Therefore, now is the time for your firm to embark on acquiring new clients through the world’s most effective, and most measurable, media channel: online search engines.

Google is No. 1

Google is far and away the most popular search engine: according to statistics from Compete.com, 69.4% of all online searches as of August 2008 were made on Google, Yahoo trailed far behind with a 20% search share, and the rest were in single digits.

The percentage of users searching on a typical day has risen again, from about 40% to 49%, according to a Pew/Internet research, “Search Engine Use - August 6, 2008.”

“What has changed in the search world that might account for this increase? One likely reason is that users can now expect to find a high-performing, site-specific search engine on just about every content-rich website that is worth its salt,” the report states.

Cost effective means of acquiring new clients

...to read the rest of this story, visit the LawMarketing Portal.

Web Marketing Association Honors Chicago's Schiff Hardin

The Chicago law firm law firm marketing, law marketing firm, attorney marketing, marketing for law firms, law practice management, business developmentSchiff Hardin has been awarded the "Legal Standard of Excellence" WebAward from the Web Marketing Association.

This annual competition recognizes the people and organizations responsible for developing some of the most effective and best Web sites on the Internet today.  Among the seven categories judged for the WebAward, Schiff Hardin received high marks in content, interactivity and copywriting, scoring well beyond the industry and WebAward average.

Schiff-Hardin is a general practice law firm with over 400 attorneys in offices located in Atlanta, Boston, Chicago, Lake Forest, New York, San Francisco, and Washington, DC.

The 2007 redesign was the culmination of more than two years of research and development. Immediately after the launch, traffic to the new site increased between 30 to 40 percent and has remained at this level.

law firm marketing, law marketing firm, attorney marketing, marketing for law firms, law practice management, business development"Our goal for the redesign was to develop a more robust, user-friendly Web site that focuses on the experience of our attorneys and the firm," explained Tina Johns, Schiff Hardin's Manager of Marketing Technology. "We put a lot of time and effort into rewriting and reorganizing our content and are extremely pleased to be recognized for that effort."

Johns leads Schiff Hardin's Web team, which includes Meg Stuart, Web Site Specialist, and Nat Panek, Marketing and Communications Web Site Writer. Schiff Hardin's graphic designers, Kristi Fox and Wade Thrall, provided design assistance.

Working with Schiff's in-house team, Web developer Bridgeline of Chicago created a new web application that offers visitors engaging content and intuitive access to practice groups, firm promotions and attorneys..

  • Repeat visitors to the site are remembered and provided quick access to information they have previously visited.
  • Users accessing an attorney profile by drilling through a particular practice area such as Patent Litigation, will see that practice area highlighted in the attorney profile as it is of interest to the site user.

The Web Marketing Association was founded in 1997 to help set a high standard for Internet marketing and development of the best websites on the World Wide Web. It is the producer of the WebAwards Competition. Now in its 12th year, the WebAwards is the premier annual website award competition that names the best Web sites in 96 industries while setting the standard of excellence for all website development. To learn more about the Web Marketing Association, please visit www.webaward.org.

 

Law Firm Loses Web Trademark Fight for its Own Name

law firm marketing, law marketing firm, attorney marketing, marketing for law firms, law practice management, business developmentHave you trademarked your law firm name?  If not, it's a big mistake and invites cyber-squatters to buy a domain, hijacking your firm name. Just because you've been using your law firm name on stationery and marketing materials may not be enough to create a common-law trademark for you.  Look what happened to GableGotwals, a 65-lawyer firm in Tulsa, OK.

A National Arbitration Forum decision denied the law firm's demand that the domain name gablegotwals.com be transferred to them, and refused to take it away from Schlund+Partner Ag, a cyber squatter based in Naples, FL. The ruling was Gable & Gotwals, Inc. d/b/a GableGotwals v. Dave Jackson, Claim Number: FA0806001212305.

The law firm had been using the GABLEGOTWALS mark in commerce since January 1, 2006, by using its name on letterhead and marketing materials.  The firm demanded that the domain name be transferred to it. Yet the law firm lost even thought the cybersquatter failed to respond to the complaint!

The squatter registered the gablegotwals.com domain name on August 26, 2006 and has a placeholder site online, saying that a real web site is "coming soon."

However, the decision said, '[a]lthough it has been held that there is no requisite showing to establish common law rights, common sense dictates that something beyond mere proof of business establishment is necessary.' In this case, Complainant has produced nothing more than its establishment of a law firm operating under the name GABLEGOTWALS."

"Other than Complainant’s assertions, there is no other evidence indicating that the GABLEGOTWALS mark has acquired secondary meaning or source identity in commerce, and use alone is not sufficient to prove this assertion," the decision states.

The law firm lost its rightful domain name with prejudiceDon't let this happen to you!